Declaration of

Accessibility

1. Introduction and Scope

ITR Services EOOD declares its commitment to ensuring the accessibility of all its digital products and services, including the www.itrservices.eu, in accordance with the requirements of Accessibility Requirements for Products and Services Act (ARPSA), regulations and international accessibility standards, including the Web Content Accessibility Guidelines (WCAG) version 2.1, level AA.

This statement covers all publicly accessible sections of the website and services offered through the website to ensure equal access to information and functionality for all users, including persons with disabilities.

2. Accessibility principles

ITR Services EOOD accepts and is guided by the following basic principles:
  1. Perceptibility: Providing content that can be perceived through different sensory channels (visual, auditory, etc.).
  2. Functionality: Providing access to all functions through multiple interaction methods, including keyboard navigation.
  3. Understandability: Providing content and functions that are clear and easily understood.
  4. Stability: Ensuring technological compatibility that allows the use of current and future assistive technologies.

3. Level of compliance

This website is partially compliant with WCAG 2.1, Level AA. For partial conformance, all identified non-conformances are detailed in Section IV.

4. Identified non-conformities and measures taken

4.1.Table of non-conformities
Element Description of the problem Reason for non-compliance Corrective actions Deadline for correction
Heading elements Lack of consistent descending order Template restriction by the platform Monitoring for updates to the semantic structure of the template 31.12.2025
Div elements They have ARIA attributes that require child elements Limited editing capability/inaccessibility to the element Testing alternative methods for adding a role attribute 31.12.2025
Hyperlink elements Lack of aria-label descriptions Limited ability to edit the element Testing alternative methods for adding the aria-label attribute 31.12.2025
Note: The table describes only those requirements of the standard that are not covered, partially covered, or not applicable. Fully covered requirements of the standard are not described, in accordance with the requirements for completing the declaration of conformity.
4.2. Exempt content

According to Article 15 of the ARPSA, certain content is exempt from the requirements due to excessive burden for its adaptation. This includes:

  • Old, archived material not actively used for administrative or communication purposes
  • Content generated by third parties over which ITR Services EOOD has no direct control.

4.3. Compatibility with browsers and assistive technologies

The website is designed to be compatible with the following most used assistive technologies:

  • the latest version of Google Chrome, Microsoft Edge, Mozilla Firefox and Apple Safari;
  • combined with the latest versions of NVDA 2025.1.2.

5. Preparation and methodology of the declaration

This declaration has been prepared based on:
  1. Self-assessment: conducted by a team of internal experts using automated and manual accessibility audit tools.
  2. Regular reviews: regular updates of accessibility assessments whenever the website changes significantly.

6. Feedback and Alerts

ITR Services EOOD encourages its users to provide feedback on website accessibility issues. *The end user (initiator) of the “0700” number pays the price of the call depending on his subscription plan. The received signals will be processed within one month of their receipt, and within the same period the response will be prepared, which will contain a description of the actions and measures taken to remedy the accessibility violation and the deadline within which the accessibility violation will be remedied, or a reasoned refusal in cases where the request is considered unfounded and unlawful. Where the applicant has indicated an e-mail address, the reply shall be sent, signed with a qualified electronic signature certificate, and in other cases on paper, to the address indicated in the alert. Where an incorrect or non-existent address is given, the information shall be deemed to have been received from the date of sending.

7. Dispute Resolution Procedure 

If the response to your alert is unsatisfactory, you may contact the Chairperson of the State e-Government Agency through the SEGA office.

A complaint should be submitted in one of the following ways:

  • to the SEGA registry at the following address: 6 Gen. Yosif V. Gurko Street, Sofia 1000;
  • electronically to help@e-gov.bg (with the subject line: “Complaint regarding violation of website accessibility”);
  • by post on paper to the address of the SEGA, 6 Gen. Yosif V. Gurko Street, Sofia 1000.

8. Date of publication and updates

Date of initial preparation of the declaration:

04.09.2025 г.

Date of annual update (revision) of the declaration:

01.08.2026 г.

Date of update of the declaration after evaluation and substantial redesign of the website or mobile app:

04.09.2025 г.

ITR Services EOOD strives to present its users with a website that fully meets the available accessibility standards. However, this is not always possible. If you are experiencing difficulties with the site, some content is not accessible or incomprehensible, please contact us. 

User feedback, recommendations, and criticism are very important so that together we can build an even more useful and accessible website. 

ITR Services EOOD is committed to ensuring a higher degree of accessibility by addressing any identified inconsistencies in the accessibility requirements of published information.